Open Administrative Positions
How to Apply to The Philadelphia Orchestra Association
The Philadelphia Orchestra accepts resumes via e-mail, U.S. mail, and fax and keeps them on file for up to one year. If your application meets the qualifications for a position, the Orchestra's Human Resources Office will forward your resume to the hiring manager. In addition, you may be considered for any position for which you are qualified.
Due to the significant volume of resumes received, we regret that we cannot update you about the status of your employment application. A Human Resources representative will contact qualified candidates for an interview.
At the time of the interview, you will be asked to complete an employment application.
Three ways to apply:
If you would like to be considered for a position please send a cover letter and resume to:
- Mail to: The Philadelphia Orchestra Association Attn: Human Resources One South Broad Street | 14th Floor Philadelphia, PA | 19107
- Or fax to 215.875.7678
Indicate the position(s) desired in the subject heading of your e-mail and attach a cover letter and resume. Remember to include your name, address and telephone number on the front page of your resume. We also ask that you please mention how you were referred to us (website, newspaper ad, Orchestra employee). Please send only one copy of your cover letter and resume.
The preferred method of application is via e-mail using a Microsoft Word format. The Philadelphia Orchestra is an Equal Opportunity Employer committed to diversity in the workplace. The following administrative positions are open:
Reports to: Help Desk Manager
The Help Desk Technician is part of a team that is responsible for providing first-level phone, and deskside support for The Philadelphia Orchestra, The Kimmel Center, Ticket Philadelphia, the Opera Company of Philadelphia, The Curtis Institute and the Pennsylvania Ballet.
- Basic administration of Windows and Linux network infrastructure.
- Basic administration of Office 365.
- Basic Phoneadministrationforadds,movesand changes.
- Works with outsourced network printer support vendor to maintain network printers.
- Works with organizations' wiring vendor to supervise installation of new network drops and phones lines
- Identifies, researches, and resolves basic PC and phone-related technical problems.
- Responds to e-mail requests for technical support.
- Tracks and monitors technical problems to ensure a timely resolution.
- Keeps electronic logs/documentation of work.
- Facilitates office moves for PC equipment.
- Servesasrotatingmemberof after-hours on-call systems support team.
- Knowledgeable of VPN (Remote Access) and limitation.
- Procure company issued cell phones for Philadelphia Orchestra and Kimmel Center.
- Provision and Manage BYOD using MaaS360 (or equivalent MDM software).
- Setup and support meetings for board and internal meetings.
- Complete assigned projects.
Bachelor's degree and threeyearsworkexperience,orequivalent combination of education/training and experience. IT certification for RedHat, Cisco or Microsoft and any experience with Cisco Call Manager (UCCM) and Contact Center (UCCX) phone systems a plus. ExperiencewithIIS, .Net Framework, and with Audio/Visual equipment setup a plus.
- System Administration
- Knowledge ofWindowsnetworkoperatingsystem.
- Knowledge of HP printing
- Knowledge Cisco phone switch
- General understanding of client/server applications.
- Desktop administration and Help Desk:
- Knowledge of current Windows Desktop and Server Products.
- Knowledge of current Microsoft Office products.
- Strong customer services and problem resolution skills.
- Good interpersonal skills.
- High degree of organization
- Able to work as part of a team
Working Conditions/Physical Demands:
Employeeshouldbeable to lift CPUs and monitors for PC installs and moves. The employee may be required to perform the essential functions of the jobduringeveningand/or weekend hours. Employees will be required to be on-call for weekend and weeknights one week per month.
Department: Marketing Reports to: Vice President, Marketing Supervisor to: Web Coordinator
The Web Manager is the primary content manager for The Philadelphia Orchestra's website and email program. This position is accountable for ensuring a coherent presence across all interactive media channels and for supporting significant and growing revenue across these channels The Web Manager interfaces with staff in the following departments: Marketing and PR, Development Collaborative Learning, Digital Media, IT Services, and counterparts at the Kimmel Center and Ticket Philadelphia. This position serves as an expert inpatron facingtechnology, advocates for decisions that support an exceptional and consistent user experience and is critical to the success of The Philadelphia Orchestra's use of digital technology and platforms that expand the quality, engagement and sophistication of its online presence.
- Create, post and maintain web pages for www.philorch.org
- Creates, manage and executes outbound e-mail communications for the organization.
- Ensure that the Orchestra web pages are consistent in tone and language and reflect the overall strategy and brand of the institution.
- Develop and maintain a consistent web style guide across the organization and its various channels and departments.
- Set analytics benchmarks and goals; compile and distribute reports on web and email analytics and social media participation; make recommendations based on thorough evaluation of analytics.
- Further organizational efforts in online ticketing and fundraising initiatives.
- Collaborate closely with IT Services department and external vendors on website maintenance, updates, SEO, planning and aligning marketing strategies with technology strategies.
- Work with marketing department to strategize online advertising and advise on emergent interactive advertising opportunities and analytics to further revenue goals.
- Directly supervise the Web Coordinator on all aspects of daily operations, including the website, email marketing, job tracking and production schedules and related online activities
- Keep aheadofwebandsocial media trends,innovationsand emergent interactive technologies; make recommendations on new features and applications to keep The Philadelphia Orchestra's position as an innovator in the field
- Other duties as assigned.
Bachelor's degree required, with five or more years in marketing and web technologies. Must possess a strong understanding of web marketing technology and know how to use electronic media to enhance The Philadelphia Orchestra's objectives, with a particular focus on revenue generation and engagement.
- Strong knowledge of HTML and CSS
- 2 or more years of experience using Drupal CMS version 7
- Expert knowledge of Adobe Creative Cloud Suite
- Experience with GitHub or similar code deployment tool a plus
- Experience with AngularJS and Amazon Web Services a plus
- Knowledge of search engine optimization and Google Grant management
- Stellar verbal and written communication skills
- Experience providing statistical tracking and report information.
- Detail oriented and ability to work in a fast-paced, deadline driving environment
- A collaborative spirit and ability to engage colleagues and leadership
- An appreciation of classical music preferred.
Working Conditions/Physical Demands:
Routineforofficeenvironment. Some evening and weekend hours required for Orchestra concert duties and seasonal demand.
To Apply: Send cover letter and resume to firstname.lastname@example.org
Mail to: The Philadelphia Orchestra Association Attn: Human Resources One South Broad Street, 14th Floor Philadelphia, PA 19107
Department: IT Services
Reports to: Business Intelligence Manager
Supervisor to: N/A
The Business Intelligence Developer supports various users in a consortium of performing arts organizations by designing and developing solutions that provide data for making important business decisions. The Business Intelligence Developer will contribute to a fast-paced and evolving business intelligence team. The person performing this job will be required to program effeciently in T-SQL, develop SQL Server Integration Services (SSIS) packages and SQL Server Reporting Services (SSRS) reports and must also be able to learn and adapt to new business intelligence technologies. The Business Intelligence Developer will also serve as an analyst and will need to effectively communicate with tecnhnical and non-technical stakeholders, solicit requirements and transform those requirements into actionable business intelligence solutions.
- Designing, testing and deploying ETL processes using Integration Services (SSIS) and reports using Reporting Services (SSRS), as well as other business intelligence and reporting tools such as Qlik, Tableau, etc..
- Developing strategies for managing data models and cubes to deliver specific data for user requests.
- Integration and development of new Business Intelligence tools that will enhance and improve overall reporting techniques and delivery.
- Adding new data elements or source systems to the data warehouse loading process including development, testing, and deployment.
- Managing tasks and assignments via the Business Intelligence Group Help Desk queue
- Troubleshooting issues with Business Intelligence console
- Creating and modifying reports that adhere to established guidelines
- Designing,creating,andmodifying dashboards in the Business Intelligence console
- Monitoring the integrity of the data in load processing,databaseandwebapplications.
- Working one-on-one with end users to help them with questions on Business Intelligence functionality
- Working one-on-one with end users to help them with questions on Business Intelligence functionality
Bachelor’s degree in a related field plus a minimum of three years of experience in Information Technology; or equivalent combination of education/training and experience.
- Proficiency in T-SQL
- Experience designing and deploying objects in the MS BI suite (SSIS/SSAS/SSRS)
- Experience designing and writing enterprise level ETL processes, reports and dashboards.
- Excellent verbal and written communications skills for effective interactions with clients to assess what is needed in a project and then be able to relay that into specifications.
- Willingness and drive to learn new technologies and contribute meaningful solutions to the business intelligence team
- Strong analytical skills.
- Experience working in an agile development environment
- Experience with C#, .NET framework is desirable.
- Experience with data warehouse systems using both relational and dimensional schemas desirable.
- Experience with Team Foundation Server or other source control systems is desirable
- Must be self-motivated and work well in a team environment.
Working Conditions/Physical Demands
Routineforofficeenvironment. Evening and weekend work may be required. Required availability for on-call after-hours IT support rotation.
Department: IT Services
Reports to: Managing Director of IT
Supervisor to: Cloud Engineer, Help Desk Manager
The Director of Technology Infrastructure serves as a member of IT Services Team and will be responsible for strategic planning and production support of all voice, data and networking operations of all IT Services campuses including management of day-to-day hardware and software activities related to voice communications, data/Internet communications, workstation support, database stability and networking.
The Director will serve as the lead for the technology team's responsibilities for operating and enhancing the technology infrastructure for all IT Services clients that utilize shared technology services in the Kimmel Center consortium which include the Philadelphia Orchestra, Kimmel Center, Ticket Philadelphia, Opera Philadelphia, the Pennsylvania Ballet and the Curtis Institute of Music.
The Director will provide technical direction and guidance to other IT staff which includes leading the support of all shared Services users by operating the Help Desk that responds to operational problems and requests for expansion or alterations of current Services.
The Director will develop and maintain the technology architecture that identifies the technology that will support IT Services clients and plan the acquisition and integration of those technologies. The Director will also ensure that IT Services maintains the right level of currency in those technologies.
The Director will be responsible for managing major infrastructure improvement projects.
In addition, the Director will also serve as the relationship manager for IT Services clients, who contract helpdesk and infrastructure services from IT Services.
- Develop and implement long-range plans to grow the technology infrastructure to meet changing client requirements and take advantage of new technologies that improve cost and performance.
- Develop and maintain a technology architecture that identifies the technology elements and how they work together to support the user base and the applications in the environment.
- Supervise the helpdesk and infrastructure team. These duties include, but are not limited to, conducting annual performance reviews, conducting weekly team infrastructure meetings, ensuring employees track and enter time, providing timely team statuses to management, and implementing efficiencies in team workflows.
- Manage the activities required to support and enhance the technology environment including the server rooms, the voice and data networks and the workstations in all client operations.
- Develop and maintain standards for introduction of new technology into the shared technology environment.
- Enforcing any and all PCI-DSS regulation as mandated by business rules for all IT Services clients.
- Evaluate, select and support the right set of technology to meet client requirements in a cost effective manner.
- Lead the development and maintain access and data security across the network. Ensure that the necessary level of security is maintained for internal and external users.
- Lead the operation of the Help Desk who provides operational support Services to all users of IT Services. Maintain metrics on traffic and response time to incoming requests.
- Work with client organizations to plan new facilities and major changes to existing facilities to ensure that proper equipment and wiring is built in to support the technology needs going forward.
- Identify new technology that may be useful to client organizations and work with other IT Services employees and users to test the viability and value of the technology.
- Maintain relationships with technology vendors. Understand new offerings and make decisions as when to upgrade technology used by Shared Services.
- Perform Services for on-call after-hours IT Services support rotation.
- Act as the relationship manager for assigned IT Services clients.
- Work with the client management team to establish the IT strategic direction, build the annual operating plan and budget for infrastructure, and work throughout the year in implementing the identified projects and responding to new issues or opportunities where information technology is a part of the solution.
Bachelor's degree in a related field plus a minimum of ten years of experience (with at least 3 years in IT management) in Information Technology; or equivalent combination of education/training and experience.
- Excellent written and oral communication skills.
- The ability to construct and execute project requirements, plans, timelines that follow the SDLC (Systems Design Lifecycle)
- Knowledge of Microsoft products, including SQL server, SSRS, MS Office including Project, Windows Server/workstations
- Knowledge of VMware ESXi/ESX and vSphere Client
- Technology architecture design skills
- Knowledge of Cisco products for L2, L3, UCCM, UCCX and UCS.
- Knowledge of network firewall, routing and security/encryption
- Knowledge of Linux and Windows operating environments
- Knowledge of shell scripting, perl, php, powershell or Windows batch scripting
- Knowledge of mobile devices and limitation
- Knowledge of hardware load balancing (Big-IP F5), general iRule programming
- Knowledge of Microsoft Azure, Office 365 and other Cloud Services
- Ability to support different platform of CMS for non-ticketing websites
- Ability to work in a team environment and manage relationships with multiple departments
- Demonstrated organizational and supervisory skills
- Ability to think strategically and provide leadership in support of long-term departmental and organizational goals
- Knowledge of the business practices of performing arts organizations, including ticketing, fundraising, personnel and event planning
- Knowledge of business financial practices including but not limited to capital expenditures, accounts payable and accounts receivable
- Work closely with finance department by assisting with maintaining monthly budget
Working Conditions/Physical Demands
Routine for office environment. Evening and weekend work may be required. Required availability for on-call after-hours IT support rotation.
Title: Part-time Driver – Contract/Hourly
Department: Artistic Planning
Reports to: Artistic Coordinator
Status: Contractor, non-exempt, hourly
This position is an hourly, part-time,contractbasedpositionand the Driver will be responsible for providing ground transportation needs for Music Director, guest artists and select POA staff. The Driver will interact with guest artists, and handle artists’ backstage needs. The Driver will also manage the backstage artistic supplies, as well as the maintenance of POA vehicles.
- Provide ground transportation for artists and select POA staff to/fromairport, train stations, hotels, rehearsals, concerts and special events as assigned.
- Prepare arrival packets for all artists and deliver to artists’ hotel upon their arrival.
- Attend to artists’ backstage needs, such as getting meals and refreshments, managing dry cleaning of concert attire, and running errands as requested.
- Order and maintain supplies for Artistic office and backstage dressing rooms.
- Arrange for post-concert dinners and hospitality at local attractions.
- Participate in rehearsal and concert duty rotation and perform duties including but notlimitedto:preparingdressing rooms, managing artist tickets,maintainingbackstagelist, keeping detailed concert duty notes, driving artists, and fulfilling guest artist rider, as appropriate.
- Manage use of POA vehicle and keep maintenance current.
- Other duties as assigned.
A minimum of two years related experience required A valid driver’s license and a clean driving record is required.
- Strong interpersonal skills and discretion to with the ability to work with high-profile artists and personalities in a calm and professional manner.
- Ability to retain confidential information.
- Collaborative and open attitude toward co-workers.
Working Conditions/Physical Demands:
The employee is required to perform duties and attend events during evening and weekend hours in addition to the regular office hours. The employee is required to have a current valid driver’s license and will be operating a company vehicle. Generally work is performed in an office environment or performing arts venue.
Title: Director, Collaborative Learning
Department: Collaborative Learning
Reports to: Vice President, Artistic Planning
Supervisor to: Manager of Learning and Wellness; Manager of Collaboration and Access
The Director, Collaborative Learning serves as a lead member of community-based programs and educational collaborations of The Philadelphia Orchestra. The Director will be the primary contact for Musicians, Board and external partners in advancing the HEAR initiative. These programs launched in April 2016, focusing on Health and Wellness, music Education, providing Access to music and Research-based measurements have garnered the POA national recognition as a leader in this area. The HEAR program has a solid foundation of financial and community support. Current programs have received an infusion of new funding to support their current model as cornerstones for a five-year strategic outlook.
With the Vice President, Artistic Planning, this position will embrace and advance the goals of a newly formed education platform and serve as an external ambassador for the Orchestra’s community initiatives. The Director will expand upon an existing five-year plan and envision and help implement new external programs fostering collaboration within the vast music ecosystem of Philadelphia – inclusive of public schools, social service entities, public officials, conservatories, amateur musicians, student and community orchestras, and other academic and cultural institutions.
This position will participate in executive planning sessions for educational and community content as well as cultivate key funding support for these programs through donor relations and assisting in grant applications. The Director will identify key opportunities for performances of the Orchestra in the community as well as ways to bring new audiences to Kimmel Center performances. This work will carry forward to residency work at summer partners and on tour.
- Develop vision, strategy, and design for Collaborative Learning initiatives in collaboration with internal and external stakeholders. Oversee implementation of program portfolio and measure its impact.
- Serve as primary external contact and relationship manager for schools, community organizations, social service providers, educational programs, public officials and other key academic, cultural and community partners.
- Act askeycollaborator with the Musician’s Education Committee and liaison to the Board Education Committee.
- Convene conversations with potential collaborators and community partners. Identify partner organizations to oversee and administer elements of existing and future Orchestra educational programs.
- Lead and advocate for music education & community building initiatives. Develop and manage relationships with schools and teachers in the greater Philadelphia region, particularly the School District of Philadelphia.
- Cultivate new donors to Collaborative Learning initiatives and assist indevelopmentof grant materials in partnership with the Development Department.
- Establish a local, national, and global leadership presence for Collaborative Learning initiatives.
- Maintain contacts at a national level in the area of music education, remaining informed on the latest research and trends in music education.
- Direct and consolidate neighborhood concert conversations on venues, civicengagementand concert formats.
- Work with summer residency partners to augment the Orchestra’s educational presence outside Philadelphia.
- Participate in planning for tours and residency activities that increase the educational reach of the Orchestra outside Philadelphia.
- Manage budget and endowment funds relating to Collaborative Learning and education. Reconcile budgets and programs with existing Endowment funding, corporate grants or individual contributions. Monitor balance of funding versus expenses and make recommendations to executive team on consolidation or re-directing of resources.
- Responsible for departmental budget and long-range financial planning of collaborative learning programs.
- Collaborate with Development office onpreparationof grant proposals and endowment fund utilization. Assist in preparing reporting information to foundations, corporations, government entities and individual donors.
- Together with the Artistic Planning staff, advise on the concept of content of the Family, School and Sound-All-Around programs. Concert programming will be the responsibility of the VP for Artistic Planning and the Artistic Administrator.
- Represent The Philadelphia Orchestra at various programs, concerts, conferences, and other public events in a positive, approachable manner.
- Perform additional duties as assigned.
Bachelor’s degree required; M.A. degree (or higher) in Music or Music Education preferred, plus a minimum of five to ten years of arts administration or social services experience; or an equivalent combination of education/training and experience.. Experience creating community events and working with orchestral musicians is also highly preferred. Knowledge of classical music is preferred, and a passion for arts education and lifelong learning required.
- Superior knowledge of music education systems and paradigms at orchestras, social programs and community organizations.
- Superior interpersonal skill in developing relationships and fostering an atmosphere of creativity,collaborationand experimentation.
- Knowledge of K-12 educational systems, national and state arts standards, and roles of teaching artists in schools.
- Superior written communication skills, including but not limited to generating new content, proofreading, and editing
- Superior verbal communication skills, including but not limited to diplomacy and sensitivity in communication with many different constituencies.
- Management experience in overseeing and motivating a passionate team of employees.
- Attention to detail, accuracy, adherence to deadlines, and the ability to manage multiple priorities.
- Ability to work as part of a team in a fast-paced, multi-tasking office environment.
- Ability to track financial expenditures.
- Strong project management skills.
- Proficiency with Microsoft products, including a high level of efficiency in Excel, is essential.
Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to travel to and attend meetings, events, schools, and programs during daytime, evening, and weekend hours. The employee will also be expected to attend community-based meetings and networking opportunities during business hours, and during evening and weekend hours.
Title: Senior Director, External Relations and Council Development
Reports to: Vice President of Development
The Senior Director of External Relations and Council Development is a front-line member of the Development Department and reports to the Vice President of Development. The Senior Director is an institutional fundraiser and external representative who will play a key role in planning and executing important revenue elements of the Orchestra’s strategic plan over the next five years.
This position will be responsible for planning, recruiting and staffing two new external donor councils (the Collaborative Learning Council and the Artistic Council), securing leadership support from newly identified members and engaging these individuals in meaningful ways with the Orchestra. The Director will be collaborating closely with the President and CEO, Executive Vice President, Vice President of Development, and fellow Senior Directors to develop sophisticated in-depth plans and analyses which drive strategies. This position is the inter-departmental bridge and tactician driving new strategic directives within the Orchestra’s FY17 – FY21 strategic plan currently being developed, including interfaces with the Marketing Department around patron loyalty and audience development, with the Collaborative Learning department, and with Artistic Administration.
Solicitation & Fundraising
- Identify, recruit and solicit new members of the Collaborative Learning and Artistic Councils;
- Design engagement strategies and provide staff direction and support for these Councils to engage members meaningfully in the Orchestra’s operations and mission;
- Plan and implement cultivation strategies focused on Council recruitment and other leadership gifts ($100,000 - $499,999) prospects, including individuals, corporations, or foundations, that support unrestricted and budget-relieving projects;
- Manage a portfolio of high-level donors and prospects, with particular focus on major philanthropists within the Philadelphia area and surrounding communities;
- Manage execution of next actions for the cultivation and solicitation, recognition and messaging for individual principal prospects and donors. Facilitate and coordinate communication with these prospects, and build engagement opportunities for these individuals;
- Staff and support the President and CEO, Board members, or senior staff on cultivation, stewardship and solicitation calls;
- Write and prepare written communications, correspondence, proposals, reports and presentations for major donors;
- Prepare and/or assist with the strategy for and creation of written communications for donors from the President/CEO, EVPs, Vice President of Development, and other senior administrators appropriate.
Inter-departmental Strategy and Collaboration
- Meet regularly with Orchestra colleagues in the Marketing, Collaborative Learning and Artistic Administration departments to identify opportunities for support and to develop funding strategies;
- Act as the principal point of contact with the Collaborative Learning department, developing plans to support current, new or incremental activities and identifying potential sources of support to fund them;
- Work collaboratively with the Artistic Administration department, identifying artistic funding projects and matching them with potential sources of support from individuals, foundations, corporations or other sources;
- Design and staff Council meetings to create rewarding engagement opportunities with members;
- Serve as key strategic counselor in identifying new opportunities and cross-departmental collaborations that lead to enhanced philanthropic support.
Cultivation and Stewardship
- Regularly attend concerts at the Kimmel Center and other Orchestra events to welcome donors;
- Create new strategies to utilize current events and donor benefits to encourage greater frequency of participation and new, increased and additional support;
- Benchmark donor benefit, cultivation and stewardship activities with other major Orchestras and performing arts organizations to identify new and improved ways to interact with major donors and prospects;
- Represent the Orchestra at important external fundraising and community events, interacting with shared donors who participate in them.
Bachelor’s degree required, with a minimum of 5 years related Development expertise. Successful candidate must have proven effectiveness in a senior position with a major organization excelling in major gifts cultivation and solicitation and strategic planning and implementation. Knowledge of and experience with the Philadelphia-area philanthropic community and its leadership would be ideal. Knowledge of orchestral music and the performing arts a plus.
- A seasoned Development professional with 5+ years of development and major gifts experience in a sophisticated environment, with demonstrated ability to achieve or exceed goals for fundraising and work collaboratively with senior leadership;
- Superior written and oral communication, negotiating, organizational, analytical and fundraising skills, including the ability to interpret financial information and manage data;
- Excellent interpersonal skills, demonstrated in relating to Board, major donors, volunteers, senior administrators and colleagues;
- Experience in non-profit arts and culture organizations, including developing fundraising plans.
- Ability to work collaboratively across Development Department and entire POA.
- High degree of organization and attention to detail.
- Ability to work independently and take initiative on designing and implementing new projects.
- Ability to manage and prioritize a multitude of tasks.
- Ability to work with confidential information.
- Proficiency inspreadsheet, word processing, and development software.
- Able to participate in evening and weekend activities designed to support The Philadelphia Orchestra, as well as being an active participant in the life of the Philadelphia community.
Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to attend meetings or events during evening and weekend hours and be flexible with frequent scheduling changes.
Title: Group & Corporate Sales Manager
Reports to: Associate Director of Audience Development
Supervisor to: Group & Corporate Sales Coordinator
Status: Exempt, salary plus commission
The Group & Corporate Sales Manager is responsible executing the strategy and marketing tactics outlined by the department to attract, retain and engage new audiences in targeted segments for The Philadelphia Orchestra across all product lines for Philadelphia area based concerts for the Orchestra. Specific areas of focus will include implementing robust group and corporate sales programs, student ticket programs (TeenTix and eZseatU) and other targeted segments as identified. This position is accountable to meet specific sales goals based on defined organizational growth demands.
Essential Functions: (may include, but are not limited to, the following key segments identified above)
- Manage the Group & Corporate Sales efforts in all marketing tactics to implement engaging, high leverage campaigns that are efficient, cost effective and targeted to grow audience across all product offerings, meeting all identified sales goals for the department.
- Expand and segment current group leads to be contacted for group & corporate ticket sales. Develop strategies for specific target group market will include the corporate community, out-of-town visitors, convention groups, school/university groups, professional associations, social clubs, and other local groups.
- Actively manage all aspects of student ticket programs (TeenTix and eZseatU) and other targeted segments as identified with Associate Director of Audience Development, which may include direct mail, digital advertising, acquisition events and concerts to achieve desired sales results.
- With the Associate Director of Audience Development, create and maintain a patron retention plan for all identified segments.
- Take initiative to revise and create new sales strategies to help achieve departmental goals.
- Monitor and metrics from audience development efforts against key performance indicators and support Associate Director of Audience Development in report analytics in this area.
- Represent the Marketing Department at concerts and events with the responsibility to meet and manage both groups and student ticket programs along with audience development events.
- In tandem with Associate Director of Audience Development, attend and represent The Philadelphia Orchestra at selected conferences, trade shows, and networking events.
Accountable for successful execution in meeting specific revenue goals based on client potential and organizational growth demands. Including but not limited to meeting deadlines as outlined in marketing plans, efficient management of budget and resources for completion of duties, and positive working relations with colleagues. Position will additionally be measured with the timely execution and campaign results that successfully grow the student programs along with the overall group and corporate sales program.
- Critical to this position’s success in an ability to communicate effectively, not only with entire marketing staff, but also on matters such as logistics in all channels of student and group program fulfillment with members of IT, Kimmel Center and Ticket Philadelphia staffs.
- Manage all group/corporate sales holds, invoices, payment and ticket distribution.
- Tracking and monitoring the Group Sales budgets.
Specific Conditions of Work
The Group and Corporate Sales Manager is a full-time, exempt position, including commission, with hours from 9:00am to 5:00pm and with occasional duties at events after office hours. This position is expected to maintain high standards of professional conduct and appearance. While conditions may alter the amount of time spent on any one area, the time spent on the position responsibilities can be expected to be as follows:
Planning and Analysis 15%
Bachelor’s degree required. A minimum of 3-4 years of sales experience and exceptional skills in group sales or a related sales field. Direct experience with an entertainment, attraction, performing arts presenter, a and / or symphony orchestra highly preferred. A passion for and working knowledge of classical music is a plus.
- Excellent verbal and written communication skills.
- Proven track record in sales, with annual growth in key areas of focus
- Exceptional patron service and client retention abilities.
- Superior organizational skills, attention to detail and the ability to meet simultaneous deadlines.
- Self-motivated, results-oriented and capable of working a fast-paced, team-oriented environment.
- Proficient in Microsoft programs. Ability to learn other software programs as needed. Familiarity with Tessitura ticketing software or other types of customer databases is a plus.
- Schedule flexibility and willingness to work some nights and weekends for concert duty as needed.
Working Conditions / Physical Demands
Routine for office environment. The employee will be required to perform the essential functions of the job during evening and weekend concerts and/or events.
Title: Manager, Development Research and Prospect Management
Reports to: Senior Director of Principal Gifts
The Manager of Development Research and Prospect Management provides information on prospective major donors for President and CEO, Board Chairman, Development Committee, Executive Office and Development Staff as needed for development activities.
The Manager is responsible for the coordination and tracking of major gift cultivation and solicitation activity. This position will track and report on major gifts activity, providing support for major gifts officers to deliver a highly effective, coordinated and timely major gifts program and will take part in developing strategies for prospective donors and regular analysis of the donor pool.
- Manage coordination and tracking of all Major Gifts activity for the POA to ensure highly effective organization of prospect activity and timely interactions and follow up with prospects across POA including activity by the President and CEO, the Chairman of the Board, POA Administrative and Volunteer Leadership, and Development Officers.
- Using Moves Management best practices process, direct Pipeline meetings and reporting for effective coordination of cultivation and solicitation action steps for major gift prospects.
- Provide regular reports on major gifts activity to gift officers and senior management. These include weekly activity reports, analytic reports and special requests.
- Working closely with the Campaign Director, the Manager will coordinate logistics, prepare materials, and report on action steps for Development Committee meetings.
- Develop, implement, and oversee a comprehensive prospect management system and annual timeline, working closely with Development Services and IT, to ensure strategic and consistent contact with donors.
- Recommend guidelines and oversee contact reports from within the Development Department, POA Administrators and major gifts volunteer solicitors.
- Provide staffing support for cultivation events.
- Prepare briefings for Development cultivation events for the President/CEO, the Music Director, Board Chair, the members of the Development Committee of the Board, POA Administration and Development Officers.
- Working with the Senior Director of Individual Giving, make assignments for donor contact at concerts and for donor events for President and CEO, Management Team and Development Officers. Provide background information on prospects.
- Participate in concert activities and donor events.
- Develop in-depth research on prospective donors including individuals, corporations and foundations.
College degree with three to four years of office experience required, including experience in a development setting; or equivalent combination of education and experience. Prospect research experience required. Knowledge of fundraising and orchestral music a plus. Writing samples will be required.
- Excellent communication and writing skills.
- Persuasive project manager across multiple constituents, including volunteer leadership.
- Ability to work collaboratively across Development departments and entire POA.
- Analytical and problem solving skills.
- High degree of organization and attention to detail.
- Ability to work independently, take initiative on new projects
- Team player who can coordinate and share information with a variety of people.
- Ability to manage a multitude of tasks and manage multiple projects.
- Ability to work with highly confidential information.
- Ability to represent the Philadelphia Orchestra to Board, patrons and donors.
- Advanced skills in MS Office, with a strong proficiency in Excel, and development software.
Routine for office environment. The employee will be required to attend meetings/events during evening and weekend hours.
Title: Temporary, Seasonal Development Assistant, AOM Restoration Fund Office (AOMRFO)
Department: Development, Academy of Music Restoration Fund Office
Reports to: Manager, Restoration Office; Senior Director, Restoration Office
Status: Temporary, Seasonal
The temporary, seasonal Development Assistant in the AOM Restoration Fund Office is a position that will assist with the administrative aspects of all projects for the Academy of Music activities including the Academy of Music Restoration Fund, Anniversary Concert and Ball, prospect and donor cultivation events, data entry, event and gift processing, acknowledgements, tracking and reporting, all prospect research and research entry into the database and assistance with all major gift pipeline information.
This position is full-time (a maximum of 40 hours per week) and will be seasonal from August 1, 2017 through March 31, 2018.
- Process, record and acknowledge all telephone, mail, and Academy website online transactions for the Academy of Music, including Concert and Ball reservations, Restoration Fund contributions, Underwriting contributions, invoicing and tracking for all unpaid AOM pledges . All transactions will be completed within Philadelphia Orchestra Development and Finance Department protocols.
- Assist with all donor and attendee lists for Academy Newsletters, Anniversary Program Book and Orchestra Playbill.
- Work closely with The POA’s Development Services department to develop and adjust systems and code and report on all gifts accurately.
- Assist with the coordination of the invitation process including list review, data entry and collating.
- Assist in coordinating the logistics for committee, internal, prospect, and donor meetings and events.
- Assist the Academy Restoration Office Manager and Coordinator with the production of the Anniversary Concert Program Book as needed.
- Assist with seating for the Academy of Music Concert and Ball as needed.
- Provide administrative support to the department, including drafting letters, updating, producing and organizing spreadsheets, producing reports, and coordinating printed materials.
- Answer Concert and Ball main phone number and process all inquiries, payments, donations or ticket purchases over the phone and by email.
- Assist in calling Attendees for seating questions and answers.
- Assist with prospect research for the AOMRFO and enter into the database information including individual, corporate, foundation and all biographical information on event committee members, within Philadelphia Orchestra Development database protocols.
College degree preferred with one year of development experience required; or equivalent combination of education and experience. Strong and proven administrative skills required.
- Must possess strong time management skills and attention to detail.
- Excellent organizational and communication skills (verbal and written).
- Strong interpersonal skills and ability to work collaboratively across several departments.
- Experience with database management and proficiency in MS Office.
- Strong understanding of financial processes.
- Ability to handle confidential information with accuracy and discretion.
- Must be available to work evenings and/or weekends as needed.
Routine for office environment.